When I click on a PDF form I get a blank page
and/or an error message. What can I do?
Certain versions of Netscape, Internet Explorer and AOL do
not properly display embedded PDF files, even if Acrobat Reader
is installed. Instead they display a blank screen, an error
message or a blank screen with a small document image in the
upper left corner.
Examples of some of the error messages:
" File does not begin with '%PDF-'"
" Error reading xref entry."
To get around this Adobe recommends configuring
Acrobat as a helper (not a plug-in)— here's how you do it:
To configure Acrobat or Acrobat Reader as a helper application:
1. Exit from Netscape, Internet Explorer and/or AOL.
2. Start Acrobat or Acrobat Reader.
3. Choose Edit > Preferences > General
(Acrobat 5.x or Acrobat Reader 5.x)
or
choose File > Preferences > General (Acrobat 4.x or
Acrobat Reader 4.x).
4. In the Options section, deselect Display
PDF in Browser (Acrobat 5.x or Acrobat Reader 5.x)
or
deselect Web Browser Integration (Acrobat 4.x or Acrobat
Reader 4.x).
5. Click OK, and then exit from Acrobat or Acrobat Reader.
6. Restart Netscape, Internet Explorer or
AOL.*
*Note: The next time you select
a link to a PDF file in Internet Explorer and AOL, a dialog
box will prompt you
to specify
what to do with the file. If you select "Open this
file from its current location," Internet Explorer
and AOL open the PDF file in Acrobat 4.0 or later or
Acrobat Reader 4.0
or later as a helper application. If you select "Save
this file to disk," Internet Explorer saves the
PDF file to your hard disk, from where you can open it
later.
For more information about the general preferences in Acrobat
or Acrobat Reader, refer
to Adobe Acrobat's help page. |
